![]() ![]() ![]() ‘Agent Assist’ utilizes DTMF masking technology as well as speech recognition, to provide you a secure way of handling payments by phone without bringing your environments in scope of PCI DSS. Cloud native architecture protects merchants from data leak threats and compensating controls such as pause, and resume seen with alternative providers. Agents and networks are de-scoped from the requirements of PCI DSS while supporting each payment journey in real time - meaning higher conversion, no drop off, and an excellent customer experience. Offering customers different payment methods via multiple channels to suit their needs, in one seamless journey. The benefits of implementing DTMF masking Don't wait to learn more about how DTMF masking can transform your contact center and allow your agents to take secure payments over the phone without compromising security requirements.Use PCI Pal’s® patented technology to take secure and compliant payments across any communication channel within your TalkDesk Contact Center.Why alternative solutions like stop/start call recording and call encryption fail to fully comply with PCI DSS. ![]() How the technology helps contact centers meet compliance requirements.How DTMF suppression works in payment processing.DTMF Masking represents the most effective solution for keeping sensitive authentication data completely out of your call center and maintaining compliance for PCI DSS. DTMF masking, clamping or suppression is one of them. ![]() When considering how to secure telephone payment in your contact centers, there are a number of technologies available to companies. For this reason, it’s vital to employ a solution to process these payments efficiently that is both compliant with industry and state regulations and protects sensitive customer data. Perhaps even more importantly, the contact center can act as a major hub for payment transactions. For many organizations, the contact center is the beating heart of their customer service operation and the front line for communicating with clients. ![]()
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